Clinical team members in non-nursing roles get the respect they deserve with the Baptist Memphis IRIS Award. IRIS stands for “I Show Respect for Others in My Service” and is designed to reward and recognize non-nursing team members who go above and beyond in customer service by providing empathy, respect, compassion and kindness to co-workers, patients or guests.
Ginevera Green-Collins, a health unit coordinator in Baptist Memphis’s surgical oncology/acute hematology-oncology unit, is the most recent IRIS award winner. She was nominated by unit manager Lindsey Brady for stepping in to calm an extremely frustrated and distraught young man whose father had just passed away. She allowed him to cry on her shoulder, de-escalating what could have turned into a bad situation. Afterward, this young man was calm, appreciative, and even returned to the unit to apologize to those he had offended.
Lindsey describes Ginevera this way: “The first smile guests see when coming to the unit; the friendly voice when patients call the nursing station; a shoulder to cry on.”