Baptist Memorial Health Care team members recently recognized their colleagues as Service First Champions. Keep reading to find out more about the outstanding service of recent Service First Champions, and contact your manager for details on how to nominate someone.
Baptist Memorial Corporate Office
Jay Brookins, customer service/marketing liaison for the CONCERN Employee Assistance Program (EAP), received Service First Champion recognition for going above and beyond. “Jay frequently receives positive feedback from peers during monthly rounding for going above and beyond to assist with office and scheduling needs,” her nominator said. “Client satisfaction surveys consistently indicate that Jay is helpful and supportive during the initial appointment-scheduling process.” The nominator also praised Brookins for calling a team member who was experiencing homelessness to provide care, comfort and direct support. She leveraged community resources to connect the team member with appropriate support.
Baptist Memorial Hospital-Anderson
Phillip Collins, Pharmacy technician coordinator, earned Service First Champion recognition for consistently going the extra mile to ensure the Pharmacy and many other departments are well supported. “Phillip is a highly reliable and productive team member. He is always willing to drop what he’s doing to help when another department calls,” the nominator said. “With nearly 23 years at Baptist Anderson, Phillip has worn many hats, but most know him as the person to call when there’s a problem. He never hesitates to step in and ensures nothing impacts patient care.”
Baptist Memorial Hospital-DeSoto
Brent Barclay, physical therapy technician, became a Service First Champion for consistently going above and beyond to enhance the patient experience in Inpatient Rehabilitation. “Most recently, during the Ole Miss College Football Playoff game, Brent independently organized and donated tailgating-style food and refreshments for our rehab patients to help them feel included in a meaningful and normalizing experience,” his nominator said. “He stayed after his scheduled work hours to prepare and set up the refreshments and refused reimbursement, stating that his only goal was to bring joy and create a memorable experience for patients. Brent’s coworkers frequently comment that this level of generosity and initiative is typical of him and not an isolated event.”
Baptist Memorial Hospital-Golden Triangle
A Baptist Memorial team member nominated Jenia Vest, coordinator of Occupational Health/Community Relations, for Service First Champion for her dedication to her job and fellow team members. She has been a Baptist Memorial team member for 33 years. The nominator shared, “Jenia’s job is to form relationships with the industries in our community, and because she has proved herself time and time again, each one of them has full faith in Jenia and her capabilities.” The nominator also praised Vest for selflessly donating PTO hours to help a colleague and for volunteering in her free time to help the underinsured and uninsured. The nominator continued, “She is the epitome of being the hands and feet of Jesus.”
Baptist Memorial Hospital-Tipton
Tammy McLin, birth certificate clerk, and Valerie Owens, registered nurse in Labor and Delivery, tied as Service First Champions. McLin’s nominator said, “I have often seen Tammy helping visitors, patients and staff. I am very proud that we have an employee who goes the extra mile but also exhibits the empathy that we so welcome in our team members.” The nominator shared how McLin assisted a patient in a wheelchair who had arrived alone and very early for testing and had not eaten. The patient was struggling to find enough money to buy some food. McLin purchased food for her since it would not interfere with her tests.
The team member who nominated Owens shared, “Valerie always has a smile on her face. She jumps in and helps wherever she can.” The nominator praised Owens for going above and beyond to help colleagues, patients or visitors, including being willing to assist in other areas, such as taking a patient by wheelchair to the front lobby to be picked up by family.
Mississippi Baptist Medical Center
Kriste Williams, Admissions representative, received Service First Champion recognition for her dedication and compassion. Williams was nominated by a colleague after a patient’s family member called to share her overnight experience in the Emergency department. “It was very late, and I was extremely hungry. Without hesitation, Kriste offered to order food for me at no cost, even though I repeatedly offered to pay her back. When she realized the food would take a long time to arrive, she instead took a moment after finishing her work to personally walk me to the cafeteria, allowed me to get whatever I needed, paid for it herself, and then made sure I safely found my way back to my room. Her compassion, generosity and genuine care made a stressful night so much easier,” the family member said.
