Baptist Memorial Health Care team members recently recognized their colleagues as Service First Champions. Keep reading to find out more about our outstanding Service First Champions, and contact your manager for details on how to nominate someone.
Baptist Memorial Corporate Office
Jason Byrd, systems network intermediate SharePoint administrator, received Service First Champion recognition for consistently going above and beyond. Byrd’s nominator praised him for providing transportation for nurses during inclement weather for several years and for being instrumental in many Baptist IT initiatives involving mobile devices. “I feel his efforts to get caregivers to work and back home are deserving on their own, but I also feel his day-to-day contributions to Baptist, our caregivers and patients deserve recognition,” said the nominator.
Cynthia Fields, coordinator of denial escalations, became a Service First Champion for providing rides to nurses during the recent winter storm. “Cindy and her husband, in their Jeep, provided rides to nurses who could not get to or from work,” said the nominator, noting that Fields and her husband provided rides not only for Baptist Memorial nurses, but also for nurses working at other area hospitals as well. “They provided transportation at their own expense and risk to ensure nursing coverage and continued patient care.”
Baptist Memorial Hospital-Booneville
A Baptist Memorial team member nominated Tabatha Caveness and Sonia Rodriguez, both registered nurses in the Operating Room, for their kindness. The nominator said: “They delivered hot chocolate, coffee, doughnuts and honey buns to the construction workers located outside the cafeteria. They wished them a ‘Merry Christmas’ and thanked them for their service in the cold weather.”
During its recent Service First Champion celebration, Baptist Booneville recognized Celeste Wade, Senior Care unit social worker, with a Spotlight Award. This award honors contracted vendors who consistently exhibit the same dedication, professionalism and caring spirit as Service First Champions.
Baptist Booneville also presented the “You Make A Difference Award” to Mary Ashcraft, purchasing manager; Fiona Howell, chief nursing officer; and Tina McKinney, Environmental Services director. The award celebrates leaders who exemplify Baptist CARES and Service First principles through their daily actions, leadership and unwavering support of their teams.
Baptist Memorial Hospital-DeSoto
Robert Jordan, registered nurse in pre-op and post-op Cath, became a Service First Champion for his compassion toward and support of others. “He’s the kind of nurse who always goes the extra mile — picking up shifts when the team needs help, making sure every patient feels valued and even going out of his way to make someone’s day a little brighter,” said the nominator. Jordan’s acts of giving shared by the nominator include buying birthday goodies for a patient who was having a procedure and buying clothes and shoes for another patient. He also shows generosity toward his colleagues. The nominator said, “He keeps our break room stocked with coffee and cream and brings breakfast treats — and somehow still finds time to bake us brownies!”
Baptist Memorial Hospital-Memphis
Phillip Stubblefield, valve coordinator, was recognized for going above and beyond to help a 90-year-old patient who had just been seen in the Valve Clinic. The patient called to ask for help with a flat tire he experienced on his way home. “Without hesitation, Phillip drove to meet the patient and change his tire simply out of compassion and his deep sense of service. He even called to make sure the patient made it home safely. This selfless act exemplifies what it means to put service first and demonstrates not only a commitment to patient well-being, but also to human kindness and community support,” said the nominator.
Baptist Memorial Hospital-Union City
Marsha Palmer, licensed practical nurse, became a Service First Champion for her compassion and dedication. “Marsha is amazing with the patients and staff every day she is on. One particular instance I can note is when a hospice patient was at end of life and had no family at bedside. Marsha made sure she was with this patient as much as she could be,” said the nominator who also praised Marsha for her willingness to help train other nurses.
Baptist Memorial Hospital-Union County
Scott Hatcher, clinical staff pharmacist, received Service First Champion recognition for going above and beyond. Hatcher has been with the Pharmacy department for more than 36 years and was nominated by multiple team members. One nominator shared how Hatcher provided water, sleeping bags and a hot breakfast for patients and visitors staying in the Emergency department during the recent winter storm. Another colleague expressed appreciation for Scott leading and coordinating weekly devotions and prayer. “Scott truly has a servant heart and empathy for others,” said Ann Bishop, Baptist Union County CEO and administrator. “His positivity and love for God make a difference at Baptist Union County.”
