Service First Champions Go Above and Beyond

Recent Service First Champions exceeded expectations for serving others with their kindness, empathy and careful attention to the needs of patients. Read more to learn how an admissions representative and two pharmacists from Baptist Union County made a difference in the lives of their patients, and how a Corporate team member helped a hospital improve their scheduling process. Congratulations to the Service First Champions!

Baptist Union County

Diane Taylor

A colleague nominated Diane, an admissions representative, for going above and beyond to advocate for a patient. Diane noticed that a patient was a risk for abuse and discreetly notified the triage nurse. The patient’s care team provided medical care as well as a safe environment. The colleague wrote, “Kudos to Diane once again for trusting her instincts.”

“Diane’s concern and empathy for others exemplifies what a Service First Champion should be,” said James Grantham, CEO and administrator. “It is outstanding team members like Diane who make a real difference at Baptist Union County and in the lives of our patients and families.”

Cliff Hanna and Ken Orr

Cliff and Ken, both pharmacists, were nominated by a colleague for exceeding expectations for helping a patient. The team member who nominated them shared that a young man with special needs was scheduled to receive a COVID-19 vaccine and was concerned about his anxiety with injections.

Cliff and Ken assisted with calming and holding the patient while the nurse gave the vaccination. The colleague wrote, “The two pharmacists introduced themselves and tried to comfort the patient to help ease his fears. I am so proud they are on our team.”


Shelley Stacks

Shelley, an analyst-clinical application specialist for Baptist OneCare, was nominated after she quickly implemented requested changes after her visit to Mississippi Baptist Medical Center.

Her nominator said, “Shelley took the time to come to Jackson, meet with our teams, observe our processes/workflows and understand our BOC needs from a patient care standpoint. She then worked diligently and tirelessly to implement the changes. Her work has created an easier process to schedule our patients. This has led to increased engagement for our team. Shelley is an asset to this organization.”