Baptist Memorial hospitals celebrated Patient Experience (PX) Week with an “I am the Patient Experience” theme between Monday, April 29 and Friday, May 3. During the week, hospitals re-energized efforts, recognized accomplishments and honored team members who affect patient experience daily. Team members found creative ways to observe the week with many activities, including a compassion challenge, “walking banana pudding,” emoji cookies and window painting. Read on to learn more.
Baptist Calhoun
Baptist Memorial Hospital-Calhoun distributed “emergency treat packs” with candy to all hospital staff and held a coloring contest with Nothing Bundt Cakes as prizes for first, second and third place winners. Baptist Calhoun also painted colorful, friendly messages on windows in the hallway and Medical-Surgical unit. The hospital also had a whiteboard for “Fun Facts About Our Patients,” allowing team members to share interesting tidbits about patients, such as their dogs’ names.
Baptist Carroll County
Baptist Memorial Hospital-Carroll County gave out emoji cookies to team members as a fun reminder to help patients have the best experience. Administrator and CEO Susan Breeden and Chaplain Michael Dennison, director of pastoral care for the hospital, offered prayers and roses to patients. The Food and Nutrition Services Director Joey Hansford served “walking banana pudding” to team members.
Baptist DeSoto
Baptist Memorial Hospital-DeSoto offered team members daily educational activities on must-have behaviors for an exceptional patient experience. The hospital held three idea generation sessions with many frontline team members to help spread the patient experience message. Team members had their photos taken with “I am the Patient Experience” photo frames as a reminder that each person is the patient experience. Team members also saw themselves reflected in mirrors at time clocks.
Baptist Golden Triangle
Baptist Memorial Hospital-Golden Triangle celebrated by painting windows in Outpatient Services with a beautiful spring theme, recognizing departments and team members by name. The painted windows in each department featured positive comments about the great work done by the team members from the quarter. Both visitors and team members enjoyed the decorated windows as the hospital celebrated its Outpatient Satisfaction score recently moving from “Target” to “Exceeds Target.”
Baptist North Mississippi
Baptist Memorial Hospital-North Mississippi observed the week with several activities, including a compassion challenge, create-your-own-cupcake adventure, coloring contest, selfie photo booth, patient experience knowledge contest, Chick-fil-A food truck, pet therapy for team members, Blessing of the Hands ceremony, patient experience word search and patient experience crossword puzzle.
The hospital also presented patient experience awards to units and providers.
Baptist Union County
Baptist Memorial Hospital-Union County Emergency department team members created a Star Board to recognize team members for meeting goals each month. At the end of the year, winners will be announced for each category, including a “Star Nurse.”
MBMC
Mississippi Baptist Medical Center observed the week in several ways, including with overhead prayers from chaplains to recognize and thank team members. The hospital honored Service First Champions with a presentation.
MBMC also recognized the following Patient Choice Award winners:
- Best Inpatient: 6C
- Communication About Medications: 5 North, Post Op
- Responsiveness: 4 South, Mother Baby
- Room Cleanliness: 4A
- Best Outpatient: Sleep Lab
Leaders rounded with selfie photo frames and encouraged peer-to-peer shoutouts during the DAISY Award for Extraordinary Nurses presentation. On the Health and Wellness Day, Baptist Healthplex-Jackson offered fun exercise equipment and giveaways, and Cafe 1225 served a special Jamaican salad. The week ended with a Blessing of the Hands ceremony in the chapel.
