Baptist team members took a little time last week to celebrate patient access professionals—those who work in admissions, registration, financial counseling and collections. They have a tremendous effect on the patient experience, serving as as goodwill ambassadors for Baptist facilities, and they help optimize financial performance. Baptist’s patient access teams are Certified Healthcare Access Associates through the National Association of Healthcare Access Management.
Patient access professionals:
- Provide customer service
- Collect accurate and complete patient information
- Schedule resources and services
- Verify insurance
- Provide financial clearance
- Check in patients
- Distribute required documents
