In February, the Baptist OneCare team hosted a delegation of Danish health care professionals who were looking to learn how to implement the Epic electronic medical record system.
Beverly Jordan, Baptist’s vice president and chief clinical transformation officer, helped to organize the visit and was very excited that Baptist was chosen as a good example of project implementation in the U.S.
“They wanted to talk to different teams around the world about how they took those products and successfully implemented them with their staffs,” she said.
According to Jordan, Epic reached out to Baptist, “hoping that we could help them understand how to do this work the best.”
The delegation wanted to talk to people from the Baptist OneCare team, as well as corporate and operational leaders, about leadership, the clinical side of the work, and the implementation of the work.
Jordan likened the meetings to Alice in Wonderland, looking through the looking glass. The Danish team was able to see how another health care system used the technology to better serve patients and physicians.
“They were so grateful for our input. It was such a fun time for our group to be able to share our story and our journey and for them to continue to ask questions,” she said.
“We were impressed by the successful implementation of Epic in Baptist Memorial Health Care,” said Torben Stentoft, one of the visitors from Denmark. “The organization’s ability to manage processes was amazing, making sure the right people were doing the right thing at the right time. We learned a lot.”
The ability to work across borders was exciting for the Baptist OneCare team, Jordan said.
“We selected a strong partner for our electronic medical record; everybody worked really hard together to get the products installed so we can take better care of our patients clinically and financially. People just worked so hard, and to have that affirmation and validation is just something to be very excited about.”
“It was amazing to see two great health care organizations from around the world collaborate with the same mission—improving patient care,” said Kevin Field, an implementation coordinator for Epic. “While health care structures may vary around the globe, it’s wonderful to see that we all share that goal.”