Baptist North Mississippi’s Service First Champion puts her patients first

Baptist Memorial Hospital-North Mississippi recently recognized Amanda Word as second quarter Service First Champion.

Word is a member of the Diagnostic Center team, which was scheduled for the state inspection in the Nuclear Medicine and PET/CT areas. Word was scheduled to be off but volunteered with her manager’s approval to come in that day to make sure everything was ready for the inspection.

Before the state inspector arrived, Word received a phone call that her mother had been taken to the hospital and was placed on a ventilator in the ICU.  Although she was urged by her manager and other colleagues to leave to be with her family, Word decided to stay and treat her patients for the day, and help prepare for the state inspection.

She stayed in constant contact with her family and the doctor, with the doctor ensuring her that her mother would be OK.  Word saw all of her patients for the day, and the PET department passed its state inspection with flying colors!

“Amanda is a perfect example of ‘service first’ and definitely went above and beyond to ensure her department and patients received the care they deserved all while experiencing a crisis within her own family,” said Kyle Fallin, a colleague who nominated Word.