Friday, November 24, 2017
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What it takes to be the best

In my last letter, I mentioned that seven of our hospitals – Baptist Union City, Baptist Union County, Baptist Women’s Hospital, Baptist Collierville, Baptist Golden Triangle, Baptist Huntingdon and Baptist Tipton – earned QUEST Awards for High-value Healthcare. This week, I’d like to talk a little more about this honor and what it took to achieve it.

Several of our hospitals are among the 350 facilities that participate in a collaborative formed by Premier Inc., a leading health care improvement company, and some of the country’s leading hospitals. All participants agree to openly report their progress on a common set of measures and identify potential improvement areas, isolate areas where data may be lacking and put plans in place to tackle those areas.

A total of 90 hospitals won QUEST Awards, which means they reached the top performance threshold in at least four of the following QUEST domains:

  • Cost and efficiency
  • Evidence-based care
  • Mortality
  • Safety
  • Patient and family engagement
  • Appropriate hospital use

Baptist Union City and Baptist Union County reached top performance in five of these six domains and were named QUEST Award Finalists; the other five Baptist Memorial hospitals received Citations of Merit for reaching top performance in four of the six domains.

According to Premier Inc., QUEST Award recipients consistently provide outstanding patient care and set a high standard in clinical excellence nationwide by achieving success in measures across all clinical areas.

It takes a team of talented, dedicated professionals to even participate in this collaborative, so I commend all our hospitals for continuing to take on this important work. It makes a real difference. QUEST participants have saved more than 198,000 lives and reduced health care spending by more than $17 billion. I thank you and our patients thank you for your commitment to “get better” every day.

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